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Table of Contents

Facilitating the Project Lifecycle: Skills & Tools to Accelerate Progress
for Project Managers, Facilitators and Six Sigma Project Teams

Jan Means and Tammy Adams

Title Page
Dedication
List of Tables, Figures, and Exhibits
Acknowledgments
Introduction: How to Use this Book

PART I – THE POWER OF THE PARTNERSHIP: PROJECTS AND FACILITATION

Section 1: The Commitment to Perform

Chapter 1: Old Dogs and New Tricks
Chapter 2: Facilitation within the Project Lifecycle

Section 2: The Ability to Perform

Chapter 3: Who’s on First?
Chapter 4: What Effective Facilitation Is and Is Not

PART II – THE PARTNERSHIP IN PRACTICE: MAKING FACILITATED WORK SESSIONS
WORK

Section 3: Work Session Basics

Chapter 5: Making Work Sessions Work
Chapter 6: The Work Session Tightrope
Chapter 7: Preparing for the Work Session
Chapter 8: Conducting the Work Session
Chapter 9: Wrapping Up the Work Session

Section 4: Facilitating the Deliverable

Chapter 10: Establishing the Project Charter
Chapter 11: Analyzing and Designing Business Processes
Chapter 12: Defining Business Requirements
Chapter 13: Assessing Risks
Chapter 14: Convening Work-In-Progress Reviews

PART III - THE TECHNIQUES

Section 5: General Facilitation Techniques: Engaging the Group

Chapter 15: It’s All About Communication
Chapter 16: Flipcharting
Chapter 17: Brainstorming
Chapter 18: Facilitated Dialogue
Chapter 19: Nominal Group & Affinity Analysis
Chapter 20: Prioritization Techniques
Chapter 21: Break-out Groups
Chapter 22: Staying On Track – Agendas, Action Items and Other
Focusing Techniques

Section 6: Specialized Facilitation Techniques: Building the Deliverables

Chapter 23: Creating a Purpose Statement
Chapter 24: Defining Objectives and Targets
Chapter 25: Scope Framing
Chapter 26: Guiding Factors – Assumptions, Constraints, Dependencies & Touch Points
Chapter 27: Discovering Impacts
Chapter 28: Risk Analysis Matrices
Chapter 29: Process Decomposition
Chapter 30: Process Mapping
Chapter 31: Process Detail Table
Chapter 32: Context Diagramming
Chapter 33: Requirements Table
Chapter 34: Developing a Timeline

PART IV - APPENDICES: REFERENCES AND RESOURCES

Appendix A: Tools / Techniques Cross-reference Tables
Appendix B: Recommended Books and Journals
Appendix C: Recommended Web Sites
Appendix D: Recommended Organizations

CD: Templates / Checklists

 

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